I'm really sorry about the inconvenience this has caused. It's disappointing to know that you didn't receive the call back from our engineers on time as arranged. I’ll ensure that feedback is passed on regarding the callback that was promised to you.
I've seen on your account that our engineers has been in touch and has discuss their intentions of changing the cabling between the exchange to your premises to avoid any external interference to our network.
However, I understand that you've decided to proceed with the cancellation of the account.
One of our Engineers will be contacting you further regarding your request and provide you their assessment once available.
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