Hi, i have to cancel the NBN service from 30/03/2020, but i am unable to cancel my plan via phone or chat. I sent cancel email to support team, no response. I also speak to online chat support agant, they just told me my case will be transfered. but after that, no response!! I spend two days on this problem!! waited 10 hours !! all dialog was close in the end!!! The customer support team is really really bad bad bad!!! i refused to pay any bill after March!! i have already try my best to contact TPG to cancel the service!!!! but they are not contactable!!!!! How can they close the email service during these days. I don't have time waiting in front of computer to wait for their response! there is no response at all!!!!!
... View more