Hi @js104427 ,   Thanks for raising this to us. We'll escalate this to our Account Specialists for further investigation and have them contact you. Please send us the following details.   UN/CID: Your best contact number: Preferred contact time Here is how: How do I private message (PM) in the community  Regards,   @js104427 wrote: Hi, I signed up the nbn 100 plan at first. but TPG sent me the mail about they cannot provide nbn speed 80mbps so I should change the nbn 50 plan. and then I had changed the plan after I signed up.   however, TPG didn't make credit point and I paid nbn 100 plan, not nbn 50 plan fee.   can you resolve them?    and can you explain   ... View more

Hi @js104427 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more