The quickest way would be to just transfer the money into my account tomorrow. As over 3months ago I was promissed a refund. This has been on going. Other customers have recieved thier refund, and have had the funds transfered into their bank accounts. I don't want another phone call to advise me it is being "processed" or will be posted or in my account in "x days" I am more than frustrated, You have had long enough. I will ensure both ACCC and TIO are made aware of every email / phone call and how TPG have mislead their customers regarding the refund process. ... View more

why on earth has mine not been refunded by EFT?? I was fed the same line and still have not recieved the cheque, now TPG advised they havn't even sent the cheque?? but should send it within 14 days??   ... View more

Just had another call from TPG to advise they have done nothing and have not refunded the money, but they may write the cheque one day ... View more

Money has still not been refunded, after weeks of talking with TPG. Being promised it will be in your account, they have still not refunded this. Last contact advised they couldn't transfer it to my account?? they can take my money but not refund it??  So now they send a cheque, this unfortunetly takes them 14 business days to write then postage. Somehow I feel I have been misled and will more than likely never see a refund. Good luck to anyone else (don't waist your time talking with them). ... View more

I was also told end of March for NBN refund, then start of April , then end of April. I just cannot be bothered contacting them any more for missleading dates. I paid for 100Mbits and recieved 48Mbits speed, then told to change and get refunded as ACCC caught on. I changed to 50Mbits plan, now i am lucky to get 38Mbits. Growing tired of an ISP that can't communicate, pay a refund @Missygirl wrote: Hi I received information that the nbn refund would be no later than the end of April, but still haven’t received it ? I’ve contacted tpg several times benn transferred around and put on hold for long periods still with no real update. When does tpg plan to process my refund exactly ? or deliver the speeds they state. ... View more