Hey, s_mmurry. Let us check what causing issues with the service and fix this, could you send us your details (Username/Customer ID together with the address on file )so we can check the status of the connection. How do I private message (PM) in the community - (https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093). Regards,     We lost internet and home phone Around 6pm last night. Received communication from tpg that nbn is down. Nothing since. It is nearly 24hrs since no internet. We are in iso have sons who are at school and uni plus working from home. Hot spot costing us more money. Communication on progress would be good ... View more