Hi @kbolewski, welcome to the community!
As per checking, you are currently on Standard (nbn12) plan, which has a typical evening speed of 11.2Mbps download and ideal for essential use and 1-2 users. This plan is configured on the nbn12 wholesale plan tier with 1Mbps upload.
We have checked the status of your connection and we are not detecting any fault on the line or network at the moment. However, we'd like to identify what is causing the slow connection and what can be done to improve the speed you are getting at the moment.
We have also received your email and we can see that a technical specialist has been assigned to contact you for assistance.
We will make a follow up to ensure that a contact will be made as soon as possible.
Should you need any assistance, feel free to drop us a message. Thank you.
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