Like many others, I have received 3 messages to activate my service by plugging my modem in. However, I've only received the modem and not the NBN connection device; and none of the instructions suggest it can be done without it. If there is still another step that has to happen such as an installation appointment, I haven't been told of it. Help? I've emailed customer service twice now with no response, I can't get onto the online chat, and there's no phone number to call. Frustrating... ... View more