Sooooo, after what seemed like forever, the NBN was switched on finally in my area of the Gold Coast and to their credit TPG advised straight away that my modem would be on its way the next business day. This arrived yesterday and now I am waiting on TPG to connect me to the network (and send me a text) but no one can advise how long this should take (can't believe this wasnt organised while the modem and NCD were on their way to me - one step forward two stes back). So what everyones experiance? Am i waiting hours, days, weeks?
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I'm trying to figure out if the incompetence I experienced today is normal. We applied for NBN in November last year and were advised the service would be available this year. In January this year we were advised via email that the service connection date had been brought forward. Today I discovered, from a Telstra tech doing a cross over, that the service has been available in my street for more than two weeks. So I connected to TPG chat only to be told they had not completed my order and there was nothing in their system. How is this even possible. And even though this was a royal stuff up on their part, I'm told that I will now have to wait the normal waiting period for a change of connection rather than it being processed with any urgency. Can someone please explain how this is acceptable.
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