Hi @Shane ,   Someone from TPG support called me this morning and suggested I purchase a mesh solution - like TP Link - and this would fix my issues. I have Ubiquiti UniFi Pro access points in the house, hardwired to the router, and this doesn't solve the issue. What would something like the TP Link Deco offer that the Ubiquiti doesn't? I don't think it's a proximity issue, as devices right next to the router, or hardwired to the router (like TV), routinely drop internet until the router is rebooted. I would like to try a new router before investing in more expensive solutions that may be unnecessary. Can someone email or call me to arrange this please? Thanks ... View more

Hi @sajalm ,   It's now 2 weeks since you promised someone would contact me, and still nobody has. Please can you get someone to call me to arrange a replacement router.   Thanks ... View more

Hi @sajalm    A week later and still nobody has contacted me. Can you please ask someone to get in touch urgently?    Thanks ... View more

Hello, the issue is still occurring. Can I please get a call from tech support to organise a replacement router? Thanks ... View more

This issue got slightly better, but has become even worse over the past few weeks. Now I have to reboot the router several times a day. I regularly have some devices that are connected to the router but have no internet, while other devices also connected via the same access point do have internet. TPG support is impossible to contact. As I'm not getting what I'm paying for, can I cancel my contract? ... View more

Hi,   It is definitely a 2A power supply.   Thanks ... View more

Hi luisc,   I haven't tried powercycling the NBN modem, I will try that.   I can't get in touch with technical support, they're always busy.  ... View more