Hi, I am currently on an 18month NBN50 plan. I am not receiving the service that I signed up for so I would like to cancel my account to change providers.  How do I cancel my account? I do not believe I should be charged any more fees by TPG as I am simply not receiving the product I signed up for so if you could also provide some information regarding any possible cancellation charges TPG will try to place on me, that would be great. ... View more

Hi, I am trying to work from home but my NBN50 internet is not fast enough. I have run speed tests on multiple occassions and returned results of 1.5-18 Down and 0.8-2.0 Up speeds (supposed to be 50/20). I have also tried emailing TPG about this every day for a week and I am yet to receive a response. So, I have 3 questions: 1. what technical support is TPG offering to fix this issue? 2. if I were to upgrade to NBN100, would this be improved? 3. if no to 2., I am in an 18 month contract, I would like to cancel based on the fact I am not being delivered the service I signed up for, how do I do this? ... View more