Hi @janetlorraine5,   Welcome to the community!   Thanks for raising this to us, we're sad to know that you're having no connection for 2 weeks now. We'd like to take this opportunity to turn around your experience and get to the bottom of this.    To better understand the situation, please shoot me a private message with your account details (Username/Customer ID) together with the address on file.   How do I private message (PM) in the community   Regards,   Third time NBN Tech has not shown up - no internet two weeks tomorrow but still debited my account 🤷‍♀️ ... View more