Recently we've upgraded to the NBN 50 plan. TPG is gladly taking the extra money per month but the download speed remains unchanged (less than 10mbps as opposed to promised 45mbps).   Please refresh the connection or do something! Chat support can't be reached and there were no replies on the previous post either.   Speed test over ethernet during evening hours. ... View more

Hi, we've recently upgraded to the NBN Cable 50 plan. However, in the 3-4 days since, the download speed  is at10mbps maximum as opposed to the promised ~45mbps download. The upload speed, though, is much higher at 18mbps maximum speed. The internet speed has been tested over both wifi and ethernet.   There is no current internet maintainence in our area, either. Please advise on how to fix this issue, as the current upgrade is making absolutely no difference. Thank you in advance.   Attached below is the speed tested over ethernet at evening hours. ... View more