Hi Brett_h, It is still an ADSL 2+ line. I have swapped the splitter, cables and handsets. Even tried direct connection. None of the changes made a difference. The curious thing is that the phone line worked the night before but failed the next morning. Never affected by weather before, and internet would be down too if it was due to weather. At a loss here and still can't get on to support. :-( ... View more

I am in a similar situation. I have two elderly parents who now have no working phone, but internet is OK. They cannot contact anyone, nor be contacted, using their home phone. They both have health problems and cannot really use a mobile phone. I have been trying the chat option on their behalf for a number of days, but never able to actually "chat" with anyone. Very poor service. I know we are in difficult times at the moment, but why is it that other organisations manage to have their call centres working (almost) normally yet TPG can't. This is getting ridiculous. ... View more