Hi @Brendanhogan2, Welcome to the community!  The modem we provide is a standard modem and we’ve optimised the setup to complement our specifically configured modem settings. We provide the modem for all our NBN plans as they are sold as an Internet & Home Phone Bundle. As the Home Phone component of your bundle is encrypted for security, you will need to use our modem if you are to make and receive phone calls If you wish to purchase send us your account details (Username/Customer ID together with the address on file) together with your best contact number and preferred time. In case you need a reference:How do I private message (PM) in the community Cheers!      Hi harissiddiqui, did you get a response to your request for a new modem? If you did what model did you get? I'm in the same boat and have had difficultly geting through to TPG support to request one.  Any feedback would be appreciated Cheers Brendan ... View more