TPG Community

mackster74 · ‎07-04-2020

I am trying to change my c card details on my ONLINE acct -and have spent collectively 6 hours online chat- they cannot fix the error which keeps preventing me logging on. Ive tried online customer service and tech support.I spend hours online and then when they cant fix it they disconnect. CUSTOMER SERVICE is appaling. I've emailed numerous times and of course you cant call They won't accept c cards online but have closed their call centres- so my payment didnt go through yesterday and guessing they will dis-connect. I am stuck in the UK with covid 19 and i know how hard it will be to re-connect if they disconnect. I need someone to emailo me so i can find out how to get a new username. Re setting password etc does NOT work- they have tried. At my wits end :-(

mackster74 · ‎06-04-2020

Having a shocker trying to get in touch with online or email. You wait for 200 people in the queue..speak to someone called Anne..whose avatar says its Jessica.Then they disconnect you.I am stuck in the UK on lockdown with COVID 19 systems and they will not let me put my acct on hold.Happy to have no access to wifi as im not in my house.YET they will not answer...... I have zero income at the moment and these guys are being SO UNHELPFUL. I have been on hold 6 times for 45- and hour and then disconnect.Shocking service

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About mackster74

My username is NOT working

Re: Does anyone here know how to get "Customer Service" to actually DO anything to help a