I was in a meeting when the call was made on Monday. I called back that day after the missed call. Case officer again just wanted to know about the neighbor's consent. They had no clue about anything else as outlined in my post above. The phone number on record is my preferred contact number.
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Hi, a technician is scheduled for the third time to complete installation at my place this Friday. Obviously, taking three days off already sucks but well. We had problems with the neighbor not granting permission to run the cable over their property and subsequently after beeing in contact with NBNCO had TPG create a service request with them and generate an ICN number. After calling on Monday to check with the rescheduled installation it's the same old useless song from the case officers again. Meaning they still keep asking me about the neighbor's permission, they can see the ICN number but have no clue as to what is happening in that regards and no action from TPG has been taken. They also at this point don't even know why there is a rescheduled appointment for Friday. I want to know if a technician is going to come on Friday and install the fibre. I am not taking another day off if nothing is happening. Also, why is there no info about the service request and ICN number? This has been going on for over a month now. It the cable can't be installed via the air, just trench nedt to the freaking sidewalk.
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