Just a quick update. I jave since spoken with TPG support and we went through the remote install process again, however no luck. The DSL and LAN lights wont turn on. The DSL flashes a few times and the NCD does some clicks but no luck. There is a technician booked to come and do a physical installation next week. Will let you know how things go. ... View more

Thanks Len_C. Your instructions to customers are very clear straight forward and easy to follow. I just find it odd that I have received all the equipment and the SMS saying my connection is setup asking me to connect everything, when it isn't ready. Might be a bit more usful and not so frustrating for customers if there was a proceedure TPG followed step by step, with checks, to ensure customers aren't notified thier connection is ready, when it is not.  I'll await further notification.    ... View more