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About Damienm

since ‎07-04-2020
‎08-04-2020
Damienm
Level 2

Re: NBN HFC dropouts

by Level 2 in Broadband Internet
‎08-04-2020 07:04 PM
‎08-04-2020 07:04 PM
Thanks. I'll try swapping out the powerboard, gpo etc to eliminate that at least.  ... View more

Re: NBN HFC dropouts

by Level 2 in Broadband Internet
‎08-04-2020 06:05 PM
‎08-04-2020 06:05 PM
Less dropouts today, under 5 i'd say. IMac with either LAN/ WiFi. If Arris drops, the router drops, but I have seen internet light on router go out without Arris box (unless there's a lag). New power board. I have no idea how to contact TPG as phone support is gone, and the chat line is busy and can't even post a msg. ... View more

Re: NBN HFC dropouts

by Level 2 in Broadband Internet
‎08-04-2020 06:39 AM
‎08-04-2020 06:39 AM
Hi david64, yep power lead both ends secure. Plugged into power board running computer (no probs with it) so it would seem power supply is ok. It’s not just arris lights going off but router lights also (at different times) Thanks for the quick response. ... View more

NBN HFC dropouts

by Level 2 in Broadband Internet
‎07-04-2020 09:33 PM
‎07-04-2020 09:33 PM
I'm experiencing a huge number of dropouts per day - I can't even type this message without an error/dropouts. Sometimes the "internet" light goes out on the router. Sometimes the NBN box resets (all 4 lights go off on Arris box). Like everyone else, I'm working from home and it's makeing it very hard to get work done. Can you please resolve this issue. This is the only way I seem to be able to contanct you as even you chat has been taken off line. Thanks.   Sample log:   2020-04-07 19:59:00 [3] PPP: ppp3 Timeout waiting for PADO packets 2020-04-07 19:59:00 [3] PPP: ppp3 2020-04-07 19:59:20 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000367e)] 2020-04-07 19:59:24 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000367e)] 2020-04-07 19:59:34 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000367e)] 2020-04-07 19:59:54 [3] PPP: ppp3 Timeout waiting for PADO packets 2020-04-07 19:59:54 [3] PPP: ppp3 2020-04-07 20:00:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000374c)] 2020-04-07 20:00:18 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000374c)] 2020-04-07 20:00:28 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000374c)] 2020-04-07 20:00:48 [3] PPP: ppp3 Timeout waiting for PADO packets 2020-04-07 20:00:48 [3] PPP: ppp3 2020-04-07 20:01:08 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000381a)] 2020-04-07 20:01:12 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000381a)] 2020-04-07 20:01:22 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000381a)] 2020-04-07 20:01:26 [5] System: EWAN link down 2020-04-07 20:01:35 [5] System: EWAN link up 1000 mbps 2020-04-07 20:01:40 [5] System: EWAN link down 2020-04-07 20:01:42 [3] PPP: ppp3 Timeout waiting for PADO packets ... View more
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