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About chrisfairley

since ‎08-06-2018
‎02-12-2022
chrisfairley
Level 2

Can't login to MyTpg

by Level 2 in Accounts and Billing
‎03-10-2022 11:17 AM
‎03-10-2022 11:17 AM
Hi. I can't login to MyTPG and whenever I ask for a password reset, it sends it to me and then that desn't work either. Does anyone know how I can fix this? thanks Chris ... View more

Re: ADSL+ not working - TPG don't want to help

by Level 2 in Broadband Internet
‎13-06-2018 04:50 PM
‎13-06-2018 04:50 PM
What - thanks for the big fob off? Complaint sent to TIO to see if they can get TPG to do something other than getting rid of troublesome customers. You may rent the circuit from Telstra but that doesn’t give you a get out from resolving issues for your customers. ... View more

Re: ADSL+ not working - TPG don't want to help

by Level 2 in Broadband Internet
‎09-06-2018 03:15 PM
‎09-06-2018 03:15 PM
Thanks Riezl. It’s is really important that we have a working connection as my wife’s doing a university degree and needs internet access to be able to do it. I really can’t accept that TPG can’t get Telstra to investigate this further, so I hope someone can find a resolution to this. ... View more

Re: ADSL+ not working - TPG don't want to help

by Level 2 in Broadband Internet
‎08-06-2018 03:55 PM
‎08-06-2018 03:55 PM
My issue is that TPG essentially 'rent' that copper from Telstra, and their own documentation say that for any faults you have to contact then and not Telstra. It should be TPGs responsibility to raise the issue with Telstra for a rectification. The issue only happens when the weather is damp or raining, and guess what season we're in.... TPG just wash their hands of the situation, probably because they'll get charged for raising a fault with Telstra, or they just can't be bothered. Falls into the too hard basket... ... View more

ADSL+ not working - TPG don't want to help

by Level 2 in Broadband Internet
‎08-06-2018 12:30 PM
‎08-06-2018 12:30 PM
My ADSL+ connection hasn't worked for a while, but my attached phone line is fine. TPG sent out a tech who said the home connection is fine, so they then went to the exchange and found that the signal is fine there as well. The issue lies somewhere between the exchange and my house, so TPG say they can't do anything. They say I can go to another carrier and they'll waiver the 30 day notice. What good is that!! If I go to another carrier, I'll have exactly the same issue as I have now. TPG claim they have done everything they can, but they rent the service from the infrastructure owner, Telstra. I asked if they could report this with Telstra and get them to fix the issue, but they just repeated "we've done all we can". Complaints department and Ombudsman next? Anyone have a suggestion as to who else I can complain to?  Thanks ... View more
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