Yes, the online change plan does not work for anything other than changes for NBN. I have just successfully changed my ADSL plan by emailing to email@example.com . Be patient, you will receive an acknowledgement of your email but the further response can take a some days to come through. Good luck!
... View more
I am trying to change my TPG ADSL plan. I pursued this using the TPG Chat function and was told I needed to email my request to firstname.lastname@example.org. I did this last last Friday and I have had no response from TPG - today is Wednesday. I have also tried following the instructions provided by TPG to make a change on-line which are included below, however when I follow these INSTRUCTIONS it only provides options for switching to an NBN plan, not a change of ADSL plan. The latest due date for NBN in my area is June 2020, which may or may not happen as I have been receiving revised changeover dates for more than 2 years. I need a change of plan now. Can I please be advised of how I can change my ADSL plan - and please a method that really works. Thanks How do I change my plan? Simply follow the steps below: Log into 'Your Account' via TPG homepage using your TPG Username and Password. Under 'ADSL Account Management', click 'Change of Plan'. You will be presented with the steps you have to complete, click 'Start Change of Plan' to begin your change of plan process. It may take 1-3 working days for change of plan to be in effect
... View more