Your service really is trash.  For the last 5 days your online chat site constantly says "Our team members are currently serving other customers. We appreciate your patience. Please try again later." I managed to actually chat with someone yesterday. after about 45 minutes they finally replied with there are some problems and an engineer will call me back in up to 3 hours, that was 19 hours ago.  I have not received a call.  I also have not received any more replies here for 4 days.      ... View more

Dropped out 7 times that I know of today.  Any other ideas? ... View more

Hi   dropouts are 10 to 15 times a day.  The modem plugs into the wall with a phone cable and I have both wired and wireless devices connected to the modem.  When we have a dropout all devices lose internet.   The power plug is 12v and 2 amp.  It is the power plug that came with the modem.  The modem gets reset and turned on and off every few days to hopefully fix the internet. however, it doesn't.. ... View more