TPG Community

akafka · ‎14-05-2020

The NBN technician was here yesterday. He checked the NBN modem (all ok). He replaced an 'old network cable' outside claiming that the connection should now be stable for the next few years. We've done another speedcheck and everything was fine. But this morning I've got the same problem twice AGAIN, at 11.17 and 11.30am: ID Time Type Level Log Content 1 2020-05-14 11:31:40 PPP Error ppp3 2 2020-05-14 11:31:40 PPP Error ppp3 Timeout waiting for PADO packets 3 2020-05-14 11:31:20 PPP Information ppp3 sent [PADI Host-Uniq(0x000074cb)] 4 2020-05-14 11:31:10 PPP Information ppp3 sent [PADI Host-Uniq(0x000074cb)] 5 2020-05-14 11:31:06 PPP Information ppp3 sent [PADI Host-Uniq(0x000074cb)] 6 2020-05-14 11:30:46 VOIP Notice disable SIP stack due to intf IP is 0.0.0.0 7 2020-05-14 11:30:46 PPP Error ppp3 8 2020-05-14 11:30:42 PPP Information ppp3 sent [LCP TermAck id=0x2] ID Time Type Level Log Content 41 2020-05-14 11:17:45 DHCPD Notice Recv DISCOVER from A4:D9:31:C4:81:73 42 2020-05-14 11:17:30 PPP Error ppp3 43 2020-05-14 11:17:30 PPP Error ppp3 Timeout waiting for PADO packets 44 2020-05-14 11:17:10 PPP Information ppp3 sent [PADI Host-Uniq(0x000062d2)] 45 2020-05-14 11:17:00 PPP Information ppp3 sent [PADI Host-Uniq(0x000062d2)] 46 2020-05-14 11:16:55 PPP Information ppp3 sent [PADI Host-Uniq(0x000062d2)] 47 2020-05-14 11:16:35 PPP Error ppp3 48 2020-05-14 11:16:35 PPP Error ppp3 Timeout waiting for PADO packets ID Time Type Level Log Content 49 2020-05-14 11:16:15 PPP Information ppp3 sent [PADI Host-Uniq(0x00005b6c)] 50 2020-05-14 11:16:05 PPP Information ppp3 sent [PADI Host-Uniq(0x00005b6c)] 51 2020-05-14 11:16:00 PPP Information ppp3 sent [PADI Host-Uniq(0x00005b6c)] 52 2020-05-14 11:15:39 PPP Error ppp3 I received SMS messages from TPG saying 'our tests show your service is now operating OK. Your fault ticket will be closed." My issue is still not resolved. TPG, can you please explain why I keep getting these ppp3 errors and internet dropouts? What is the root cause for these errors? I cannot be the only one with such errors! I will now try to get help from your Customer Relations team.

akafka · ‎08-05-2020

NBN/internet dropped out again a few min ago, now back online. Any update on scheduling the NBN technician?

akafka · ‎05-05-2020

Yes it is powered. All lights are on...at least for now.

akafka · ‎05-05-2020

The first 8 months of TPGs NBN service were very good with stable connections and good speed. Since March this year, I'm experiencing constant dropouts. I've raised this with TPG support but all I've got from the support was "Please see troubleshooting guide below to rectify your issue: 1. Reset your NTD (Aris) 2. Reset router - Wait for the router to auto configure - if no go may proceed in manual configuration 3. Try other cable 4. Try other VDSL modem As I don't have another VDSL modem (only the Archer VR1600v from TPG since mid 2019) I can't do #4 and I don't really think the VDSL modem is the issue. Here is a sample log from today: ID Time Type Level Log Content 1 2020-05-05 13:02:59 PPP Error ppp3 2 2020-05-05 13:02:59 PPP Error ppp3 Timeout waiting for PADO packets 3 2020-05-05 13:02:38 SYSTEM Notice EWAN link up 1000 mbps 4 2020-05-05 13:02:27 SYSTEM Notice EWAN link down 5 2020-05-05 13:02:23 SYSTEM Notice EWAN link up 1000 mbps 6 2020-05-05 13:02:17 PPP Error ppp3 7 2020-05-05 13:02:17 PPP Error ppp3 Timeout waiting for PADO packets 8 2020-05-05 13:02:14 SYSTEM Notice EWAN link down 9 2020-05-05 13:01:23 PPP Error ppp3 10 2020-05-05 13:01:23 PPP Error ppp3 Timeout waiting for PADO packets 11 2020-05-05 13:00:28 PPP Error ppp3 12 2020-05-05 13:00:28 PPP Error ppp3 Timeout waiting for PADO packets 13 2020-05-05 12:59:33 VOIP Notice disable SIP stack due to intf IP is 0.0.0.0 14 2020-05-05 12:59:33 PPP Error ppp3 15 2020-05-05 12:59:31 DHCPD Notice Send ACK to 192.168.1.102 16 2020-05-05 12:59:31 DHCPD Notice Recv REQUEST from AE:69:AD:3A:DF:54 17 2020-05-05 12:59:31 DHCPD Notice Send OFFER with ip 192.168.1.102 18 2020-05-05 12:59:31 DHCPD Notice Recv DISCOVER from AE:69:AD:3A:DF:54 19 2020-05-05 12:59:26 PPP Warning ppp3 LCP down 20 2020-05-05 12:59:26 PPP Error ppp3 LCP down 21 2020-05-05 12:59:26 PPP Error ppp3 Peer not responding 22 2020-05-05 12:57:28 VOIP Notice enable SIP stack due to intf(220.240.197.78) is up. 23 2020-05-05 12:57:06 PPP Error ppp3 24 2020-05-05 12:57:06 PPP Error ppp3 Timeout waiting for PADO packets 25 2020-05-05 12:56:30 SYSTEM Notice EWAN link up 1000 mbps 26 2020-05-05 12:56:25 PPP Error ppp3 27 2020-05-05 12:56:25 PPP Error ppp3 Timeout waiting for PADO packets 28 2020-05-05 12:56:20 SYSTEM Notice EWAN link down 29 2020-05-05 12:56:14 SYSTEM Notice EWAN link up 1000 mbps 30 2020-05-05 12:55:58 SYSTEM Notice EWAN link down 31 2020-05-05 12:55:28 PPP Error ppp3 32 2020-05-05 12:55:28 PPP Error ppp3 Timeout waiting for PADO packets 33 2020-05-05 12:55:24 SYSTEM Notice EWAN link up 1000 mbps 34 2020-05-05 12:55:13 SYSTEM Notice EWAN link down 35 2020-05-05 12:55:09 SYSTEM Notice EWAN link up 1000 mbps 36 2020-05-05 12:55:00 SYSTEM Notice EWAN link down 37 2020-05-05 12:54:34 VOIP Notice disable SIP stack due to intf IP is 0.0.0.0 38 2020-05-05 12:54:34 PPP Error ppp3 39 2020-05-05 12:54:27 PPP Warning ppp3 LCP down 40 2020-05-05 12:54:27 PPP Error ppp3 LCP down etc Since April I'm tracking the following dropouts with the same events in the logs: 11.4. 8.50pm 15.4. 4.49pm 17.4. 2.13pm 3.05pm 18.4. 8.15am 20.4. 8.05pm 24.4. 1.28pm 25.4. 2.21pm 2.33pm 26.4. 9.26am 3.13pm 10.21pm 30.4. 6.16pm 1.5. 12.25pm 5.5. 12.39pm 12.43pm Any tips/advice/help to get back to a stable connection is much appreciated!! This is my last try to get support before reaching out to the Telecommunications Industry Ombuds man and/or changing provider. @TPG might be one less long term customer.

akafka · ‎25-04-2020

I'm having the exact same issue since a couple of months. I've raised this issue multiple time with TPG support. So far, they were not able to help. Reading this threat it does seem like a hardware issue. TPG: please send a senior technician to fix the issue. Logs attached.

akafka · ‎08-04-2020

I have those VOIP logs every minute and the NBN connection drops 2-5 times per day. Also wondering if the VOIP events and the drop-outs are connected. TPD support wasn't able to help yet with the drop outs. ID Time Type Level Log Content 1 2020-04-08 17:03:00 VOIP Information can not find any account forthe incoming call 2 2020-04-08 17:03:00 VOIP Debug Get an incoming call! 3 2020-04-08 17:02:40 VOIP Information can not find any account forthe incoming call 4 2020-04-08 17:02:40 VOIP Debug Get an incoming call! 5 2020-04-08 17:02:07 VOIP Information can not find any account forthe incoming call 6 2020-04-08 17:02:07 VOIP Debug Get an incoming call! 7 2020-04-08 17:01:47 VOIP Information can not find any account forthe incoming call 8 2020-04-08 17:01:47 VOIP Debug Get an incoming call!

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About akafka

Re: Constant NBN HFC dropouts with PPP3 error

Re: Constant NBN HFC dropouts with PPP3 error

Re: Constant NBN HFC dropouts with PPP3 error

Constant NBN HFC dropouts with PPP3 error

Re: Constant dropouts HFC - ppp3 Error & EWAN link

Re: VOIP logs every 5 minutes