The DSL light and the "chain" light keep flashing and clicking.   I'm quite sure we need a technician to come over because I know for a fact that 4 Oceana Street doesn't have NBN connectivity, while 2 Oceana Street does.   This house has both addresses but only one line is active at a time.   You can check this for yourself with the NBN availability checker your site provides here: https://www.tpg.com.au/nbn   I've attached an image showing number 4 Oceana Street doesn't have NBN.   And another image that shows number 2 Oceana Street does. ... View more

Hi @skdragondlunk    I have escalated this to our products officers. Someone should call you ASAP to upgrade your plan to a TPG voice and ADSL service.   regards, David_M ... View more

Hi  skdragondlunk, I have sent callback request for you  from help desk so they can advise you for next step and usual waiting time  for new service number during this pandemic, reference # 59535925 regards JayeshP9. ... View more