TPG Community

Natalierose84 · ‎13-04-2020

Hi DogG did you get any response to this? I’m having the same problem and can’t get hold of TPG. Have just bought a new modem to see if that fixed the issue but can’t get it connected to the internet so likely going to have to return it and keep persisting with the useless modem they have provided

Natalierose84 · ‎13-04-2020

Hi I had NBN hcf internet installed 2 weeks ago and have been having constant issues with the internet connection dropping out. Some times as often as every 3 minutes the internet connection disappears and the internet light goes out on the modem and I have to wait a few minutes for it to come back online. I’ve tried repeatedly to contact customer support with no luck, I’ve reset the modem with no change and I don’t know what else to do!! I’m working from home and this is preventing me being able to do my job - I had no issues previously on my asdl connection so I’m so upset that I was hassled to be ‘upgraded’. How can I fix this? I live in Randwick 2031and I’ve checked and there have been no issues reported with the NBN

Natalierose84 · ‎10-04-2020

Hi Andrea I’m having the same problem let me know if you manage to get hold of them! I cant connect to the online chat and the one time i did it then kicked me out the queue. No response to multiple emails. My internet works barely - the internet drops out between every 2 to 5 minutes it’s not acceptable

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About Natalierose84

Re: Is it possible to set up 2 modem/routers on the same NBN box?

NBN Hcf Constant internet drop outs

Re: Can not make any contact with TPG