Hello Shane,   you mentioned you can only rely on your wholesale provider...   Can you let me know who they are and who there I can contact directly please?   Thank you. ... View more

Why have we been connected to a Node box 1.4km away instead of the Node box in the street behind us only 400 metres away? (In WA).   We know the engineer who actually, physically installed the NBN box & connections plus our neighbour is friends with the NBN enginner AND he is a Telstra engineer who also does home installations plus he is already connected to the closer Node box. Both engineers have informed us that we and our whole street (minus the Telstra engineer neighbour) are connected to the wrong Node box.   No wonder we have slow speeds.   Upload only 5.06mbps & Download only 11.49. We're paying for 20mpbs.   So far TPG tech support have told us;   * TPG told us to call NBN to complain. NBN SAID THEY HAVE NO IDEA WHY TPG TOLD US TO CALL THEM BECAUSE THEIR CUSTOMER SERVICE DEPT CANNOT DEAL WITH TECH ISSUES, ONLY TPG CAN. THE NBN PERSON ALSO TOLD US THEY ARE "ALWAYS" TELLING TPG THEY CANNOT HELP ON TECH ISSUES AND TO NOT ADVISE CUSTOMERS TO CALL THEM. (this is exhausting)   * WE CALLED TPG BACK, AGAIN, AND THIS TIME THEY DID SPEAK WITH NBN TECH TEAM. (why couldn't they do that before?)   * TPG said that NBN's reply was, "due to roll out many boxes have been installed but not connected and we are already on the closest box".  THIS IS NOT TRUE. OUR TELSTRA ENGINEERS NEIGHBOUR IS ALREADY CONNECTED TO THE CLOSEST BOX AND IT WORKS FINE.   NBN & TPG WHEN ARE YOU GOING TO CONNECT US TO THE CLOSER NODE BOX?   ... View more