Hi @Andrewjody,   Welcome to the Community!   We've managed to check your account and have seen that one of our technical support was able to assist you in configuring your modem.    I recommend having a read of this TPG Community article : How to set up your TP-Link VR1600v modem https://community.tpg.com.au/t5/Featured-Articles/How-to-set-up-your-TP-Link-VR1600v-modem/ba-p/709   Kind regards, ... View more