Good morning.My internet speed is incredibly slow (0.02 - 0.05) . This just happened on April 12th, 2020. I have been woriking from home the past couple of weeks and as I am a teacher with NSW Education DEpartment it is really necessary that the internet provides reliable and fast service.  I fully understand that there may be congestion yet it doesn't make any sense to me why this suddenly happened overnight April 12th and not during the 2 weeks prior when I was conducitng ZOOM and SKYPE lessons from home with my classes.  I have tried resetting the modem using apin to hold it in for 15 seconds and this did not change things too much.  Please contact me on 0425246177. My name is Tracey Cook and the home line number is (02 9527 0531)  My sone Harrison set this account up for me and if it means I need to upgrade then I will need to do this immediately as I have lessons to prepare. Thank you for attending to this  and I hope to hear from you as soon as possible. Tracey Cook ... View more

Good morning, My son Harrison Cook organised the TPG NB package for me a couple of weeks ago ( home lone is 02 95270531) I do not have an actual phone attached, I just use the internet connection. I work from home presently as a teacher in NSW Education Dept and it is  crucial that I have reliable internet to  1. Create lessons during this 2 week holiday period 2. Be able to have reliable internet for daily ZOOM  and SKYPE  lessons with my classes. I have not experienced a proble over the past couple of weeks working from home until Sunday 12rh April whereby the internet slowed to 0.02 - 0.05  ( I did a speed test via my phone linked to the internet) This is extrememly slow and I cannot understand why this happened overnight after a few weeks of the speed being quite good? It is almost impossible to contact someone at TPG for assistance and understand there may be congestions in the NBN, yet this doesn't make sense to me as this would have been the case over the last couple of weeks also.  My number is 0425246177 . Please call me to discuss how I can ensure I have a faster and more reliable connection. ... View more