Gets better and better - finally got through on the chat line only to have the customer service operator (Alfredo... or Emerson... or Em - they couldn't seem to decide who they were and kept changing names) seemingly decide the problem was too complicated and time consuming so decided to dump the chat without resolving it in any way.... "... in order for us to help you and solve the issue is to transfer this chat to the correct department And if the transfer do not went through I advised you to call us..." And that was the end of that - the chat got lost forever in limbo with nothing else coming from TPG - absolutely nothing from the supposed other department. A complete waste of time. And the advice (in bad broken English) from TPG's customer service? CALL US! Really, just how pray tell? You've cut off my mobile phone and have failed to install my promised landline. And on what number I do it? All the TPG numbers I am aware of refuse to take calls and drop the connection after a shot recorded message - despite a request to please supply the phone number the so helpful customer service chatter was advising me to call the chat was dropped without any further response. No resolution, no transfer, no attempt to do anything useful at all. Strictly churn and burn it seems. At least I got a screen shot of the chat for my TIO complaint.
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