Hi there. I am extremely disappointed with TPG ... I was told that it was not necessary to have a technician come out and install our NBN router etc however it arrived today and we are not getting any internet light on the router and the connection device is constantly flickering and making a clicking sound. I specifically asked if I would have any downtime during this process (as we are all working from home / home schooling) and was told no more than 30mins yet here I am after spending half the day trying to work it out - lost half a days work and unable to contact TPG by phone! I specifically told TPG I would rather stay on current line at the moment until post Coronavirus when everything went back to normal but they insisted it was a very easy transfer!! TPG were aware there was an issue with our line which was why our current internet was so slow however insisted this line was irrelevant if we go to NBN. Would appreciate someone getting back to me asap ... View more