Hi @Vinita1709,   I am sad to learn that you wish to cancel the service. Send me a Private Message via PM with your account details (Username/Customer ID) together with the adderss on file also include your best contact number and preferred time.   I will arrange one of our Account Specialists to contact you to provide details of service termination.   How do I private message (PM) in the community   Regards,           ... View more

Hi @Vinita1709 ,   Thanks for raising this to us, we're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the situation shoot me a private message with your account details (Username/Customer ID together with the address on file).   How do I private message (PM) in the community    Regards,   @Vinita1709 wrote: Hi my unit experienced power outage last evening and after power has come back my internet is not working. I tried to reset the router, switched off n on but nothing worked. My router model is C1200   ... View more

Hi Vinita1709, I have noted that your nbn service is active but lookalike your router is not connected correctly. so can you provide some details about your set up. Are able to find out NBN NCD in your unit? where your router is connected? make sure it connected to UNID-1 port of nbn ncd to WAN (blue colored) port of  tP link C1200 router. If router is connected correctly then what is status lof light? regards JayeshP9. ... View more

Hi there Vinita1709,   Welcome to the community,   Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy     kind regards ... View more