This happened to me as well last night - 2 hours in total and no better off at the abrupt and unexpected conclusion of the call. I missed out on dinner with the family and it was a painfully slow protracted exercise that gave me the impression that agents were working on several jobs simultaneously.    "Ira" was often unresponsive, left me hanging not knowing that my issue was still being attended to. It culminated in a recommendation by Ira and I immediately asked a couple of questions in relation to this. I then immediately get a message after the half an hour or so interchange, something like this "we haven't heard from you for a while now so we're ending the chat. Have a nice day". How to make one's blood boil! Wholly inept and inadequate TPG. It left me feeling unimportant, irrelevant and of no value as a customer.    While we are all under strain with the important measures put in place with COVID19, this is absolutely no excuse for deplorable service. What concerns me about posting here is that it's within the controllable confines of TPG. There is definitely a need for accountabilty here and not some lip service "thank you for letting us know and we will investigate it". That is also likely to disappear into the etha.    TPG - don't advertise that you are No1 on service. Incidents like this do so much damage. People talk about it, tell others, post on outside social media. Word spreads. In this age, it is absolutely necessary to admit fault and come clean. Be accountable and show that you will take this on and eliminate it from being an issue.    I sincerely hope this issue is attended to properly (David Teoh are you there?)  and promptly.  ... View more