Crap service over 3 years with continual slow speeds and drop outs, TPG say if I don't like it, I can go elsewhere.   I have chosen to go elsewhere and cancelled their rubbish a week ago via a phone call AND confirmed it by email.   Still connected, probably still getting charged for bugger all - why?   Email sent to cancel@tpg.com.au @ 6Z:29pm on 7th March 2019 Hi, Having endured 3+ years of you’re pathetic and useless service, I have leeched to follow your suggestions - We can’t fix it so if you are not satisfied with the service we are providing, go somewhere else!   I have decided to take up your offer for INSTANT CANCELLATION and your advice that you will waive the usual 1 month notice.   My details are (just to make your like so much simple as I wouldn’t like to make you go to to too must trouble) :- Name - ****. Customer ID **** Address - ****, Guildford NSW 2161 Reason for cancellation - I refuse to pay any more money for non-existent service or to have my intelligence insulted by your personnel.   I also confirm that our earlier conversation with you was taped for security and training purposes.   Disrespectfully yours, Alan Youngman.   Maybe they will cancel some time this year but I am not holding my breath!!! ... View more

Although I have had great service from the Technical Support Team, I can't figure out why they keep closing the tickets at hyperdrive speed but the problem resurfaces after a day, a week etc.  There just doesn't seem to be an actual resolution to a problem that has been going on since 2010.  The major problem seems to be the failing Telstra network and twice not they have "fixed it" with putting on a couple of 'Scotchlocks' on to bad joints. ... View more