TPG Community

ththptyltd2020 · ‎11-05-2020

Hi KarlB, I am very concerned about the network shortfall. Many of TPG customers who has Network Shortfall end up waited for months or some cases in year. I want to know what my options are. What is the waiting time until I can have the connection? If it is too long. Can I cancel the installation? If I can, will I get my money back.

ththptyltd2020 · ‎11-05-2020

Hi KarlB, How do I PM you? I could not see PM function in this. By the way my CID is 6787764

ththptyltd2020 · ‎10-05-2020

I paid for my installation since 4th of April. Now a month after the payment, I still received no service both NBN internet and phone service. The last contact with TPG was 29th of May. It was with the technical who confirmed that there is no NBN signal to my premise. Since then, no contact no update. I was on the online chat since yesterday. I received no response. Very disappointed

ththptyltd2020 · ‎16-04-2020

I requested to porting an existing number to TPG. I got a text today stating that the porting number was rejected. The text also request me to contact back on 131423 or reply back to esther.geanga@tpg.com.au I range the number but the service was limited and I sent an email to the email adress above but no respond yet.

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About ththptyltd2020

Re: No NBN INTERNET and Phone connection

Re: No NBN INTERNET and Phone connection

No NBN INTERNET and Phone connection

My porting number was rejected.