Hi JaeAndSteph,   My records shows that your cancellation request has been received, Just be aware of the terms and conditions   https://community.tpg.com.au/t5/Broadband-Internet/cancellation-fee/td-p/35067   Thanks       ... View more

Hi, If you can PM me your CID and a mobile contact number, in the meantime:   Here is a link that can guide you through the relocation process.   https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/td-p/17838   Regards   Bryan ... View more