TPG Community

hoju222 · ‎29-04-2020

Your internet connection is trash between the peak hours (around 7-10pm) I've been experiencing this during the peak hours EVERY SINGLE DAY when I game. I heard that this is your issue with the CVC which allows more users than usual during the peak hours. Wifi 5G http://tpg.speedtestcustom.com/result/00124070-7fd1-11ea-9e3f-3fa914d7fcc1 Wifi 2.4G http://tpg.speedtestcustom.com/result/410f36f0-7fd1-11ea-bba4-43d887b7ecb7 The game ping goes around average 300 ms during these hours, your download speed is shown on the screenshots above. I do not have an ethernet cable so don't ask me for results with the ethernet cable. Your product MUST provide us the advertised average of 45MBps no matter of cable connection or wi-fi connection. Either fix this issue or refund us the starting fee that we had to pay for this useless internet that gets slow during the most important hours.

hoju222 · ‎25-04-2020

I don't have another ethernet cable so i cannot test it, and my device is literally right next to the router. ALSO This NBN plan must not provide the advertised 45 MBps only with ethernet cable. You must provide us average of 45 MBps all the time. It is NOT the multiple devices connection issue, as I was home alone just then and experienced high ping and low download speed. This occurs ONLY during the peak hours, from around 7:00 PM up to approximately 9:30 / 10:00 PM. I AM 100% SURE from other users' complaints / messages on this forum, CVC (Connectivity Virtual Circuit) that you use during the peak hours to allow more connections than usual, has an issue because HUNDREDS of users are experiencing HIGH PING during the peak hours. If you cannot provide us the advertised download speed and ping during all hours, we request a full refund of the starting fee, as this is garbage and waste of money if we have to experience slow internet at the peak hours.

hoju222 · ‎16-04-2020

I am currently on the NBN-50, and I'm not getting the advertised speed of 45 MBps. Wifi 5G http://tpg.speedtestcustom.com/result/00124070-7fd1-11ea-9e3f-3fa914d7fcc1 Wifi 2.4G http://tpg.speedtestcustom.com/result/410f36f0-7fd1-11ea-bba4-43d887b7ecb7 It is clearly not just me in the household experiencing this issue. My other two mates both have tested with their devices. We have tried everything possible, less simultaneous users, reset wifi-modem, reset NBN modem, we have done everything. Please do a Remote Refresh on our service. I will monitor the speed, if the speed continues to be lower than the advertised 45MBps (I AM EVEN SATISTFIED WITH 60 ms and 35-40 MBps) I will report you for the overexaggeration of your ad, and get everything refunded.

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About hoju222

Trash Internet during the PEAK HOURS

Re: NBN50 SLOW SPEED

NBN50 SLOW SPEED