Hi, I am hoping someone can help me as my mother is in lockdown in a nursing home and I am unable to call her as all calls divert straight to voicemail. I am unsure why this issue keeps happening I deactivate it then the voicemail keeps automatically turning back on each month or so and the phone doesn't ring it just diverts immediately. The main issue is that I need to deactivate the voicemail remotely/using her online account. As they are not allowing any visitors into the nursing home.
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