I was charged twice for this month's internet in different accounts. The household account was previously in my name but we put it on hold for a move. After moving we activated the account and changed it to my partner's name and to a different account. We have been charged regularly on this account, as expected. However, I recieved an email saying I had an owing balance on my old account and was immediately charged. Why is this and how do I ensure it is remedied and cancelled so it does not happen again?    This is really disapointing considering the time we have spent on the phone sorting out the account.  ... View more