TPG Community

ashishsaxena21 · ‎30-04-2020

@ashishsaxena21 wrote: @peter_k wrote: Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so I can organise some help for you. To learn how to send a private message, click here. Regards Peter Hi Peter_k I have sent you the PM with customer id, service address and mobile no. Please consider this request as priority. PLEASE HELP IN THIS HOME MOVEMENT REQUEST. hi Peter_K I received the call from TPA and have been able to initiate the home movment request. I have a query with regards to my moving from TPG NBN bundle to TPG FTTB service. 1. I am moving to the new house on 16 May 2020 and new TPG FTTB connection is schedule for installation on 14 May 2020. So my query is can I continue using the NBN at my current service address on 14 and 15 may 2020. When I move to the new house on 16 may 2020 the exising NBN connection can be cancelled. - Basically wants to make sure that I have internect connectivity on the first day of my movment and I am not lossing the internet connectivity at my existing address before the move. 2. Current connection is TPG NBN bundle , do I need a new modem device for FTTB service at my new adddress?

ashishsaxena21 · ‎23-04-2020

@peter_k wrote: Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so I can organise some help for you. To learn how to send a private message, click here. Regards Peter Hi Peter_k I have sent you the PM with customer id, service address and mobile no. Please consider this request as priority. PLEASE HELP IN THIS HOME MOVEMENT REQUEST.

ashishsaxena21 · ‎22-04-2020

Hi @Tusmore wrote: Moving home, but due to covid-19 no one to talk on the phone, moving home online registration has been unsuccessful at last step, which means i cant submit an application. A week ago I sent a few emails to relocation@tpg.com.au but no one ever replied to me! I used chat one but all the staff told me they cant do anything from their side and asked me to keep sending emails to relocation, so I am in the circle again! Can anyone ever tell me what to do? I have been with TPG for many years, I am still paying the monthly plan and moving to the new address tomorrow! So far in my account there is even no pending order! Hi, how is the movement request going on with you. I am in the same situation - moving houses from existing NBN bundle service to FTTB service in new home. Not able to initiate the home movement request online through My account. Sent an email to the relocation@tpg.com.au and homemovement@tpg.com.au and customer_service@tpg.com.au but nothing has been done yet.

ashishsaxena21 · ‎22-04-2020

Hi, I am also moving houses and need to transfer my existing TPG connection. I am moving from existing TPG NBN bundle connection to new TPG FTTB service. I am not able to initiate the home movement request, could you please advise how did u submit this home movement request online. chat support team has asked me to send an email to relocation@tpg.com.au team. I send the home movement request email to them on 20 /04/2020 but nothing has happened yet

ashishsaxena21 · ‎22-04-2020

Hi, I am moving from my current home address which has NBN bundle connection installed to new home in about 4 weeks. New home has FTTB services. I am trying to initiate the home movement request online through My Account but I am not able to do so and getting the error - ' Unfortunately, Change of Plan/Location is not available via this online facility for existing NBN Bundle customers.For further assistance please call TPG Customer Service on 13 14 23 or email customer_service@tpg.com.au. We apologise for any inconvenience caused. ' Please see the screenshot attach for the error evidence . I have tried reaching out to the online chat support team and they forwarded my chat request to the moving home team. In the chat response the moving home team has advised to sent a email to the relocation@tpg.com.au team but nothing has been done yet. As per the error message above, I sent a email to the customer_service@tpg.com.au and relocation@tpg.com.au teams on 21/04/2020 but no response has been received yet. Please advise how can I initiate my home movement request from currently NBN bundle to FTTB at my new address. I am moving to my new house on 16 May 2020 and would require internet connectivity on day 1 as I am WFH due to current covid 19 situation. Please advise urgently on how this home movement request can be initiated and completed on time for me to be able to work from my new home addresss that has FTTB connection service. Moving home request: Current home address: NBN Bundle servcie New home address: FTTB service New home shifting on 16 May 2020 Thanks

ashishsaxena21 · ‎17-04-2020

Hi, I am planning to move from my current residential address to new place. Please let me know the procedure for home connection movement. Details below. Customer Id: 6211491 Mobile: 0416554649 Thanks Ashish 0416554649

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Re: Moving house from NBN bundle to FTTB

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