Hello, We changed our service to Aussie Broadband in Nov 2024. TPG has since attempted to charge us $89.99 twice and succeeded once. I don’t understand why you are continuing to charge for a service that has clearly been ported away. Regardless. I would like TPG to reimburse the $89.99 they have charged us for a service we didn't use and ensure any remaining direct debit is cancelled please. Account username is timscholl Post code on account is 4575 The service is for 8 Haslewood Crescent Meridan Plains QLD 4551 Thankyou ... View more

So I switched back to TPG from AGL a few days back. So good to be back. When I signed up there was a deal for bundling with mobile to get $5 off your mobile per month + on the NBN package it was meant to be 1 month free (see images below), yet I was charged up front and I can't find any information about how to link my NBN account and Mobile accounts? Any help much appreciated on here because it's tricky to find time while at work.   Thanks   Tim ... View more

I have two accounts with TPG   melandtim77 which has only a mobile account attached to it - 0420997363 And timandmel48 that only has an NBN account attached to it.   I would like to move the mobile account over to timandmel48, and also understand how to access my mobile usage now that it has 'moved to Novus'.   Thanks   Tim ... View more

My speed at Glen Iris is so low. The last five days I've not seen it rise above 4/0.8. That is a total one-off speed test too, majority are returning barely 1/0.8.   Is there some kind of outage in this area that hasn't been discovered? Do not understand what could cause such issues.   It seem to jump up and down all over the place and even weirder be SLOWER during 10am-2pm than any other time. I've written in an enquiry and a complaint as I'm out of ideas for testing stuff at home; cabling, power cycling, disconnecting devices that are heavy on downloads etc.   Apart from trying a new modem I don't know what to do.   Thanks   Tim ... View more