I've checked your escalated ticket and have seen that our team of engineers has raised the service concern to NBNCo.
A NBN Technician has been scheduled to attend the service difficulty on Thursday, 23rd of August 2018, between 8:00 AM - 12:00 PM. It will be required that you or someone else in the family, over the age of 18 is available during the appointment since the technician will need access to your premises to complete the repair.
Once the job order is completed, the Engineering Team will get back to you to provide further update.
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