Hi Dandan1986,   My apologies if you are not able to reach our support people. Have you check the ADSL light status? clear dialtone? Here a quick link https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338   https://community.tpg.com.au/t5/Broadband-Internet/ADSL2-Setup-Guide/td-p/20237   Thanks ... View more