Hi David, I did what you said and it worked. The work was email address without @TPG.com.au Thank you so much for the help! This has been a problem for so long. ... View more

Hi Dave, Sorry I didn’t come back to it sooner. I have an NBN 50 plan via HFC connection. I checked and my bundle comes with a home phone that I don’t use or even own. TPG sent me a modem and it works however I would like to use my own. Yes the login details are the same as my login details for Post Office. Here is what I did: I plugged the modem into the power and pressed the reset button for 20 seconds. After it cycled back on I turned it off and I took the power out and waited a few minutes, plugged the ethernet cable into the red port named 'internet' and powered on. I connected to the modem wirelessly. I put in Australia, TPG and selected no configure my own settings as genie wouldn't work in my previous attempts. - First I manually installed the latest firmware from the Netgear website. That firmware being 1.0.0.114. Router rebooted once I clicked apply. After several attempts I found it returned to the default password. - Then Advanced tab/Setup/WAN Setup and changed WAN preference to 'Must use ethernet WAN, clicked apply then it restarted again. - Following the restart I went to Basic/internet and selected Australia and TPG. The Transfer mode and DSL mode are greyed out and saying ATM, auto. I then changed Vlan ID 2, PPPoE, Yes requires a log in, put TPG email and password in, clicked apply then it rebooted again. Still no internet through this modem. I have the modem TPG sent me that works however I just cannot seem to get this one to work in this property. This is the small log after all that. [DHCP IP: (192.168.0.2)] to MAC address 5C:87:9C:A3:8F:F4, Monday, Jan 03,2022 09:42:59 [Initialized, firmware version: V1.0.0.114_1.0.114] Monday, Jan 03,2022 09:41:52 [DHCP IP: (192.168.0.2)] to MAC address 5C:87:9C:A3:8F:F4, Monday, Jan 03,2022 09:36:48 [Internet disconnected] Monday, Jan 03,2022 09:35:28 [Initialized, firmware version: V1.0.0.114_1.0.114] Monday, Jan 03,2022 09:35:09 ... View more