Hi JayeshP9, I have not had a call back. I think I would like to swap to the NB50 plan and Pay as You Go. Can you send a new modem as indicated earlier. As I work from home when the plan is changed will my current modem (NettCommWirless N300) continue to work on the new plan? Can you deliver the new modem for free and give me an unfixed plan. I have been with TPG for many years and do not plan to change but I may move house. Kind regards Ray   ... View more

Hi JayeshP9, Good morning, I do not want an increase to my monthly bill and I see that NB50 does not include calls. When I search for the fees for "Pay as you Go" there are no results. I also am disappointed with TPG service delivery, the chats is not live or working and is not user friendly and nobody answers the phones anymore. TPG always provided very good customer delivery in the past.   JayeshP9 your customer service has been exellent and my comments are not a reflection on your customer service. I will do a review of ISP before I make a final decision.   Kind regards and Keep safe Ray     ... View more

Hi JayeshP9, What is the upload speed on the NBN12 plan. I cannot see the upload speeds on the plans only download speeds. Has my current plan be supersueded? I have had this issue for a longtime and reset the modem many times with no improvement. downloads always stop when uploading, even after modem resets. Any other ideas? Thanks for your assistance Ray   ... View more

Hi JayeshP9., Thank You for the info but that does explain when at a upload speed of 0.6 it slows my download to the point it eventually stops. I can accept a slow upload but not when it cancels my download if that makes sense.   I will review the plan and see if I am getting value for money.   Thank you for your prompt assistance, keep safe. Ray ... View more

Clarkra Tel as per my account This is not resolved yet, I accidently tciked "accept as solution" and cannot undo. I just want some help. one and 1/2 hours on the phone and still nobody answered. TPG used to be customer focused, I am so disappointed. Thanks Ray ... View more