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peterrussell · ‎06-07-2018

Just been informed that this has been fixed by NBN engineers. An issue was found at the Pillar. Thanks for your help.

peterrussell · ‎05-07-2018

Hi @Shane The connection is at my parents' place (my name is still on the account so I can help them in times like now). As such, it's tricky to pin down a time when I'll be in front of their computer. Having said that, I popped over there this morning, still same issue, and I called TPG's tech support. It's been determined to be an engineering issue, and it's been escalated. Tech Support believes it was jumpered incorrectly at the exchange. Thanks.

peterrussell · ‎04-07-2018

We've just been moved over from TPG ADSL to NBN FTTN. The modem arrived, and we've plugged it all in. The DSL sync light is solid, but there is no connection being made.We have a TP-Link-VR1600v. On the advanced network status page, the DSL line status is all connected and synced at 44/20, but the internet connection isn't connecting. We've waited over an hour for any automatic configuration to occur, and have also manually tried configuring as per the instructions at https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/td-p/709 Any help would be great.

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About peterrussell

Re: New NBN FTTN connection. VDSL synced. Internet not connected.

Re: New NBN FTTN connection. VDSL synced. Internet not connected.

New NBN FTTN connection. VDSL synced. Internet not connected.