Hi @k8kelly88,   3g/4g backup functions are not supported on TPG supplied modems.   I have checked your service, and it is showing a stable connection with a good connection speed. We recommend having a read of this community article, which may help you in Improving your Wi-Fi Connection around your Home:   https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815   Regards, Karl ... View more

Hello k8kelly88, Thank you for being a part of the TPG Community. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:  Username  Full Name  Full Address  D.O.B. I will reply ASAP on receipt of the above. Regards PeterW My TPG app for IOS and Android - https://www.tpg.com.au/download ... View more

I have tried your suggestion but it did not help. I also cannot understand why if I run a speed test on the TPG app the speed result is twice as fast as if I run a speed test using any other speed test website. There are two problems 1) speed and 2) coverage.  Both are much worse than before the installation. The NBN technician who did the installation said it may be an option to install a second HFC cable connection for upstairs in the house (it is a big solid brick house).  How do we arrange that? Also I tried to send a message requesting a phonecall via the app but the screen would not allow me to scroll down to click Submit.  I would like to speak to someone at TPG but cannot work out how to do so. ... View more