Hi  Roomaturan94,  Can you please PM me your account details, so I  may  look into this for you.  thanks for the image, of the Router, can you also please remove that protective plastic wrapping.  ... View more

Hi @domeng12,   Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?   Regards, Karl ... View more

Hi @domeng12,   That is great news. The porting will normally take 4 - 5 days to complete after your internet service is activated.   Regards, Karl               ... View more