The customer service of TPG is simply a waste of time! They provide very poor internet service with frequent dropouts. When I contact the technical support, the woman promises that they will solve the problems quickly and ask technicians to contact me. She even asked me to take notice of my mobile, because the technicians will call me. I received a short message from TPG saying that the problem is solved. However, it is not! We don’t have internet access again tonight, with no call from technicians, no explanations of what’s happening and no email replies of my reported issue. How can you be so rude to customers who paid a decent amount of money every week? Will you refund us the money for the days that you failed to provided the internet service you are obliged to? Very poor internet service and rubbish technical support!
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Frequent dropouts have occurred in the last three days and we don’t have internet connections at all tonight. I called technical support in the afternoon. The woman said that it was evident that our modem is not receiving signals. She said that a technician will call me in a few hours and fix the problem as soon as possible. However, it has been twelve hours, no call, no replies and even no email reporting the progress as the customer service promised. We are left with no internet for the whole night. Very disappointed and frustrated. NBN ( FTTN) has brought an awful service and inconvenience. TPG just takes the money from our bank and fails to solve the problems properly. We often experienced two or three dropouts per day. But this time, no internet connection for most of the day. And the problems leaves unsolved with no explanations!
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