Ticket#10431899. Cant get a solution for getting 15Mbps on a 50Mbps plan. Wasted many, many hours on hold and on chat with no results. On chat - After waiting hours for a response the support person said they would transfer me. The person I got transferred to did not respond. This happened three times. On phone - was told a level 2 technician would call me back in 24 hours. This was last week. Still no call. So far I have spent at least 20 hours of my time trying to get this issue resolved. What are the next steps? I would like to cancel my service and try another ISP.
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