Ticket#10431899. Cant get a solution for getting 15Mbps on a 50Mbps plan. Wasted many, many hours on hold and on chat with no results.    On chat - After waiting hours for a response the support person said they would transfer me. The person I got transferred to did not respond. This happened three times.   On phone - was told a level 2 technician would call me back in 24 hours. This was last week. Still no call.   So far I have spent at least 20 hours of my time trying to get this issue resolved.   What are the next steps?   I would like to cancel my service and try another ISP.     ... View more

I was billed when my account was parked. Please fix. ... View more

My user account shows 18 month contract. I was charged $99 on March 30. I should not have a contract. Using this forum as it is impossible to contact support, billing etc. ... View more