We moved to our current premise a week ago and our HFC NBN connection should have been completed within 2 business days though it is saying it is still it is processing when checking online. I've noticed this online status is common even if the internet connection is actually connected. The hfc nbn connection is connected and working fine ironically on an Optus modem with our TPG credentials entered. However trying TPG's supplied Tp-link Archer VR 1600v v2 modem with the exact same equipment and cables results in no internet connection at all. The nbn hfc modem lights flicker very slowly next to the cable plugged into TPG's modem so it should be functional but appears like it is getting stuck perhaps with a setting. I have tried all the manual/automatic settings mentioned on your website and in the community posts I've read but none of the settings seem to make any connection to the Internet. TPG's online chat support doesn't even let you use it (we are busy serving other customers) and I've been waiting for 4 hours on the phone with no sign of anybody picking up. Is someone able to provide all the manual settings to get the WAN working on TPG's modem? Or is someone at TPG able to contact me ASAP. Thank you! ... View more