Hi @ClareT    I agree, all stats in our systems look good. Your NBN-FTTP 12/1 service is passing tests in the NBN portal, and i can see your modem auth is correct to and active.   Its possible you are having modem/wifi issues. You should try connecting a device direct to the modem using a LAN/Ethernet/Network cable and test the service. If it workswith a cable, you will need to troubleshoot your wifi connections.   If your modem is out of warranty and is faulty, you may need a new one.   Regards, David_M   ... View more